Contact

We've found most questions can be answered or solved without contacting our team.

Start a Return or Exchange? 

We do not accept returns or exchanges as all orders are custom-orders, but do offer refunds/remakes. Please refer to our policy here.

 

What is the status of my Return or Exchange:

If you have already gone through our online process to return, exchange or get store credit for you item please allow 5-7 business days for processing. Once your return is processed someone from our team will email you to confirm.

 

Where’s my package:

You will receive a tracking number immediately after it becomes available, please consider production times in the time estimate for your order. It's challenging running a small brand right now and things are a bit backed up on our end. Rest assured, we’re working hard to deliver your order as soon as possible, while caring for the health and safety of our small crew. Your tracking link will update as soon as your package is picked up. Don't worry you didn't make a mistake, we have your order, and we're taking care of it as fast as we can. Thanks again for having patience with us during these times and supporting our brand.

 

Where's my order confirmation?

Did you place the order with a different email than your primary? Did you check your spam folder? Maybe you fat fingered it and misspelled it. If you still can't find it, please email us at: support@chain2frame.com with (Order #, No Confirmation Email) please allow our team 2-4 business days to respond.

 

Wrong item delivered or missing item(s):

If we sent you the wrong order or forgot to put items in your order, please email support@chain2frame.com with pictures of the packing slip and item. We will send the correct order out to you after confirming.

 

Did you enter the wrong shipping address at checkout?

If you fat fingered your shipping address or simply made a mistake. Email us at support@chain2frame.com with subject line (Order number, "Wrong Address") and include the correct address in the body of your email, we will correct it immediately if it has not shipped yet.

 

Tracking number says my package was delivered?

It happens sometimes, if your tracking information shows “delivered” to your address but you never received your package, we ask for you file a “lost” package claim with:
USPS: https://www.usps.com/help/missing-mail.htm

UPS: https://www.ups.com/us/en/help-center/sri/infonotice.page

FedEx: https://www.fedex.com/en-us/customer-support/claims.html

If you read through our FAQ'S and still need help or have a question please send an email to:


support@chain2frame.com
(please include a subject line)
* Things are backed up right now, please allow 2-4 business days for a response from our team, Monday-Friday 9am-5pm (EST).